Telsis > Products & Services > SMS Smart Care

Telsis SMS Smart Care provides mobile network operators with a powerful, highly flexible and extremely cost-effective channel for customer self-care, delivering a world-class customer experience.

The ubiquity, popularity and functionality of SMS make it the perfect channel for many aspects of self-care.

Using its unrivalled linguistics expertise, Telsis has developed innovative technology that includes an engine for understanding natural language text inputs and their context. Where necessary, users are engaged in SMS dialogues in order that they can achieve their objectives.

This unique capability ensures that services work for real people, in the real world.

SMS Smart Care is a complete service proposition, including the Triple-R process, providing continuous evolution and enhancement to maximise successful interactions between the network operator and its customers.

SMS Smart Care applications include account queries, customer registrations, service self-provisioning and configuration, surveys, call-back scheduling, promotions, service and content discovery, as well as general customer care queries.