
Voice - Intelligent Call Routing
For: Fixed and mobile operators, including incumbent and MVNO
Benefits:
- Optimise call routing
- Allows telco's customers to handle large amounts of incoming traffic
- Integration with special CRM equipment (e.g. Genesys).
Contact: Tel: +44 (0) 1489 76 00 00 Email: sales@telsis.com
Intelligent call routing – as Telsis customers around the world prove daily – is among the most powerful of advanced voice services. Revenue growth. Opex reduction. Churn reduction. Telsis intelligent call routing can do it all.
Whether it’s load balancing across multiple automated call distributors fronting a call centre, converting brand freephone numbers into geographic numbers, offering business customers hours-based ‘follow-me’ contactability, or any one of dozens more applications, Telsis intelligent call routing solutions are the most flexible, the most cost effective and the most robust available. Carrier-grade platforms ensure continuity and quality of service while Telsis’ intuitive service creation environment makes service development and rollout fast and easy.
