Solutions

Real Solutions for Changing Realities.

Our products

Service Assurance

Adapt to the new era by being an early adopter. Our innovative software provides your business with a solution that is easy to implement, efficient and scalable. It’s built for customer demands and allows operators to integrate backend databases and a range of services.

Overview

The Telsis Cloud Contact Centre allows you to manage your customers the way you want to. Our integrated tools and support puts every team on the same page so they can deliver exceptional customer experience at every stage.

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Analytics

Drive meaningful consumer outcomes through interaction analytics and biometrics.

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Omnichannel

Stop talking about providing a seamless customer journey and start providing one with our cloud based software.

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Workforce Management

Optimise your team and transform them into brand ambassardors with our workforce management tools.

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Inbound Voice

Integrates beuatifully. It’s designed that way.

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Integration and API’s

Use flexible web API’s to improve the efficiency of contact centre agents.

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Monitoring and Reporting

Make better business decision with insightful data.

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Security and Compliance

We safeguard your brand’s reputation by protecting your network and users. Trust us, thousands of companies around the world do.

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Speech Analytics

Listen, understand and act on insights.

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Outbound Dialler

Maximise customer conversations.

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Voice Safeguard

Telephony fraud is evolving rapidly. Use our industy leading solution to stay ahead and protect your busienss from fraud.

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Registered Device Protection

Comprehensive protection for device across operating systems.

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Ocean Services Platform (OSP)

Launch new services 80% faster and optimise network capacity with our Next Generation IN.

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Content Discovery

Cloud-enabled, metadata normalisation: putting data to work for platforms and content owners.

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Cloud Contact Centre

Put your customers at the centre of what you do with the Telsis Cloud Contact Centre. Reach the right people, resolve their issues and do it faster. Make your customer journey streamless.